I would suggest moving away from a business model that digs into areas that they are not asked to evaluate and to stop insulting the customer with their labeled, or tiered services offered. I asked to have an estimate on connecting an interior outlet to a newly added exterior outlet. A simple service, in and out. Making the appt. was easy online and the tech arrived on time and was polite; no worries there. My concern is that I have seen this with competitors in the area; they come in not only start digging into the job, looking for areas of opportunity to offer their services. They also start digging in other areas I did not ask them to service, such as removing my service panel in the garage. So I knew when he went to the truck to work on the estimate it was going to be ridiculous, and it surely was. He first offered a platinum service, replacing all of the outlets in the house as the house was installed with a 'backstabbing' process and not screwed to the terminals. Well, I can do that myself and don't need this. I stopped him short of giving me a quote on this and asked for a quote on what I asked them to come out and provide the estimate for. I was shocked to hear that they wanted $650, including tax, for this Level One Difficulty as listed on their estimate; I would hate to see what they would charge for crawling in the attic and running a wire from the panel. I had a different company run a 110 line through 75 feet of the attic space, along with a internet data cable, to the back of the house for a pool install. This was "only" $1,000 to complete. To further the insult, they labeled what I wanted to have completed as a "Band Aid" level of service. This tactic may work on some of your consumers, but I am the wrong person to try this on. A complete waste of 45 minutes of my time. I tried to be patient and respectful while he was playing around in my service panel, which he surprisingly stated "looks good in there" and didn't try to tell me I need something else to correct. I of course respectfully declined the estimate and thanked the tech for his time and he left. An hour later another estimate came in the mail advising that they were giving me a 10% discount on my 'Band Aid' service; this estimate of course did not include the tax so you'd have to do the math yourself. I just do not appreciate the attempts to rustle up some more business while you are here and shame a consumer into accepting the service by labeling the highest service option as platinum and completing what the consumer actually wants as a band aid. I am sure that there will be a canned response incoming from the company outlining why they do what they do, all in the name of serving the consumer. Their tech gave me the same company spiel while he was here; same day service, all employees are drug tested, financing options...It may work for some people, just not our people.

My husband and I cannot recommend Top Flight Electric enough! I called on Tuesday to have Google Nest floodlight cameras installed and they had someone here the same day. The technician, Johnathan was professional, friendly, and incredibly knowledgeable and offered a fair quote. The electrician Charles was very professional, and his workmanship was impeccable! His helper Dax did a great job as well. He came on Tuesday and Wednesday to install full home surge protection and the flood light cameras. He even explained a few things about our panel to prevent future issues. The office staff was friendly, and they clean up the area before they left. This team of electricians are truly Top-flight Electric service!

They work with us to get the job done in matter of time… very fast n efficient… very patient n attentive to help us with any situation

Jason came over the day before and Was very informative and thorough And explain the process for what we wanted. he was very helpful and professional. Josh the technician came out the next day and did the job I'll buy himself. He also was very informative and explained everything that he had done and why. I highly recommend your business to do any other electrical work for us in the future and for anyone else that is looking for a great electrician

Very satisfied with work Charles Nickels was a worker you should recommend for advancement he worked hard to complete the job and did it professionally

The men they sent out were great that was William and Luis very polite gentleman. As the day went on it got hotter but they didn’t get angry with the job because Luis ran across some difficulties. But on Sunday was Father’s Day and I spent it with my family. Came Monday morning and I went to put the pool pump on and it didn’t work. So I was back on the back on the phone with the office and all the women who answered the phone are so polite and pleasant. They put in contact with Jake you know Jake from Top Flight Electric he came out and rectified the issue. What a very professional company. Thank you so much for your service!!!

I had 2 visits first for a quote which was scheduled quickly and at my convenience. The second was for service and they offered same day repair and accomodated an after 5pm appt time. The workers were polite, explained everything and made quick work of the job. Excellent service start to finish.

The same day service was as fantastic. From the time that I called until the technician arrived , it was about 45 mins. Kevin was informative, patient, and thoughtful. Charles was respectful, knowledgeable, and a pleasure to have around!! Top Flight Electric is a great organization!!

Stay away from them. They will overcharge you and not stand by thier work. They charged me nearly $200 each to hang a few lights and a boat load more for an inspection ready house. $9,000 later they left wires exposed, failed the inspection, and thier field supervisor, Kevin, claims it was not in thier scope and wants extra money to fi ish what they should have done to start with.

The team was responsive and here first thing in the morning. Jason was great and explained everything in great detail and didn’t push us toward services we didn’t need . Very professional all around

Well trained professionals. They cleaned up after the job was done., reasonably priced work. Will hire them again if needed.

Excellent work and customer service

Kevin was very thorough in his work. He did an excellent job of replacing two light fixtures in my bathroom as well as replacing three mangled switches on the wall. I was so satisfied that I asked if he could source and replace the non functional exhaust fan in my bathroom as well. He made the appointment for that service for the very next morning. Christian came on time the next morning and, like Kevin, was very detailed oriented in his work, profesional and friendly. I got the exact result that I wanted. The bathroom lights up beautifully, all the switches work and the exhaust fan works like a charm. Cosmetically all the work looks very good also. The price was not cheap, but I think it was fair. I will call on Top Flight Electric in the future when I need this type of service. I trust their work.

We were recently trying to complete a commercial project and had issues with the current electrician. I reached out to Top Flight to see if they could assist us, they were very quick to respond and took care of the issue right away! I highly recommend Top Flight Electric!

Luis did a fantastic job and very satisfied with the overall work! Thank you top flight electric.

Top Flight installed a dedicated fridge circuit for me over a year ago. During the work, my disposal wire was accidentally cut. When I discovered the issue later, they apologized, came out, and repaired it at no charge. I appreciate their accountability and professionalism. I would use them again